Return Policy


We stand by our core value of “Love for the Tribe”, and treat all customers like family! 

We want you to be 100% confident in your purchase from Isoterics Apparel. To show our confidence in our products and service, we offer a 30 day warranty on all products. Within 30 days of receipt, if you are not satisfied with our product, and your product has not been damaged, altered, or washed, we will gladly exchange your product or refund your purchase. Beyond this time, we will not accept any returns or exchanges. 

Please read the following information carefully for special circumstances and how to proceed.


Shipping Costs:

Shipping costs are non-refundable and we can only be held responsible for the cost of shipping on the return or exchange if we are at fault for the original shipment.


Holidays and Gifts:

To account for Holiday shopping the 30 day warranty will be adjusted on a case-by-case basis as long as the original purchaser made note of the items being a gift. *Please write into the ‘NOTES’ section at checkout!*


Return and Exchange Timeline:

We strive to ensure that your exchange/refund is processed as efficiently as possible. Please allow up to 14 days for your exchange to be shipped back to you or for your refund to be fully processed.


To initiate a return or exchange:

  1. Fill out and submit the Return and Exchange form here. The more information supplied on the form, the easier it is for us to accurately and efficiently process your exchange or refund.
  2. Isoterics Apparel Customer Care will review the return and exchange form submission and issue a return printing label to the email associated with the request.
  3. Ship the item for return or exchange with the provided UPS label.
    • EXCHANGES: Once your shipment is received, your exchanged item (if in stock) will be shipped to specified return address via USPS within 14 days.
    • REFUNDS: Once your shipment is received, your refund will be processed within 30 days through one of three channels:
      • Purchase refunded to credit card through secure channel on our website (most common).
      • Check mailed via UPS.
      • Refunded via Paypal transaction.