Privacy Policy

Effective: November 22, 2020

Protecting your personal data is important to Isoterics Ltd., DBA Isoterics Apparel and its subsidiaries (collectively, “Isoterics” or “we”). For more information about our subsidiaries, please see “How We Share Personal Information.” When you use our website (the “Site”), we may collect information about you, including information that can be used to identify you (“Personal Information”).  We collect this data to provide you with the Sites and functionality that you request as well as for the other purposes described in this Privacy Policy.

By accessing the Site, you expressly agree that we may collect, process, and share your information (including Personal Information) consistent with this Privacy Policy and to the Terms.

Information We Collect.

When you interact make a purchase of any goods or products (“Merchandise”) from our Site or otherwise use our Site, we may collect the following types of information.

Personal Information

We may collect Personal Information including, but not limited to, the following categories:

• Name;
• Date of Birth;
• Email Address;
• Home Address;
• Phone Number;
• Payment Information (which is processed and collected by our payment processor Stripe and not shared with us.

Usage Information

We may collect certain information automatically when you visit the Site (“Usage Information”), including:

• Your browser type and operating system;
• Your Internet Protocol (IP) address, which is the number automatically assigned to your computer whenever you access the Internet and that can sometimes be used to derive your general geographic area;
• Geolocation information;
• Other unique identifiers, including mobile device identification numbers;
• Sites you visited before and after visiting the Site;
• Pages you view and links you click on within the Site;
• Information collected through cookies, web beacons, and other technologies;
• Information about your interactions with e-mail messages, such as the links clicked on and whether the messages were opened or forwarded; and
• Standard Server Log Information.

Except to the extent required by applicable law, we do consider Usage Information to be Personal Information. However, Usage Information may be combined with your Personal Information. To the extent that we combine Usage Information with your Personal Information, we will treat the combined information as Personal Information under this Privacy Policy.

How We Collect Information

We may collect Personal information in the following ways:

We may receive Personal Information directly from you when you purchase Merchandise. You may also choose to provide Personal Information regarding personal interests when you participate in various activities (e.g. attending an Event, participating in Forums or contests or sweepstakes or promotions).

Isoterics and third parties that we work with may use automated means to collect Usage Information about you, your computer or other device that you used to access the Site. These automated means include technologies such as cookies, web beacons, and similar technologies. These technologies help us analyze trends, administer the Sites, track your movements around the Site, gather demographic information about our user base, and otherwise provide you with relevant content. We may receive reports on individuals as well as aggregated basis through our use of these technologies and any third-party Site providers acting on our behalf.

i. Cookies and Tokens

Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Sites may use HTTP cookies, HTML5 cookies, Flash cookies and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. You also may be able to delete your Flash cookies or adjust your Flash cookie settings by visiting the Adobe Flash Website Storage Settings Manager. Please note, however, that without cookies you may not be able to use all of the features of our Sites.

Our cookies, tokens and similar technologies (collectively, “Tracking Technologies”) also are used for administering the Sites, including without limitation, for authentication, to remember your settings, to customize the content and layout of the Sites for you, to contact you about the Sites, and to improve our internal operations and the content of our Sites. To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org.

You may be able to control the use of, or reject or disable, some Tracking Technologies at the individual browser level. If you reject or disable Tracking Technologies, you may still use our Site, but your ability to use some features may be limited. We use Tracking Technologies to identify your device and keep track of your Internet session with our Sites. We also use Tracking Technologies that allow us to recognize your device when you return to the Site within a certain period of time (as determined by us in our sole discretion) and automatically log you back into your account with us.

ii. Pixels/Web Beacons

To control which servers collect information by automated means, we may place tags on our Site called “web beacons.” Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for us to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. We also may include web beacons in e-mail messages to record whether an email has been opened or whether certain links in such email have been clicked.

iii. Online Analytics

We may use third-party analytics Sites, such as Google Analytics, to evaluate your use of the Site, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the Site. Google Analytics is a web analytics Site provided by Google, Inc., (“Google”). Google Analytics places cookies on your computer to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other Sites relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.

How We Use Personal Information

We may use information that we collect from you for the following purposes:

We may use Personal Information that we collect through your use of the Site for numerous purposes, including to:

• Personalize the Sites to you;
• Respond to or fulfill any of your requests, including for purchases;
• Provide you with Content, including, without limitation, generating recommendations, and processing your preferences and requests;
• Track your use of the Site;
• Administer newsletters and provide you with information about the Sites and activities you have elected to participate in or that may be of interest to you;
• Administer any contest or promotions, including winner notification and prize delivery;
• Communicate with you and respond to your questions and requests; and
• Improve the Site.

Additionally, we may use your Personal Information to create aggregated data records (collectively “Aggregated Data”). and to analyze and understand demographic trends, user behavior patterns and preferences, and information that can help us enrich the content and quality of the Sites.

We may use your Personal Information as necessary to comply with any applicable laws. We may also use your Personal Information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Site; to enforce or apply our online Terms or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

How We Share Personal Information

We will only disclose Personal Information to the following entities:

We may provide your name, contact information and other Personal Information as part of our contract with any fulfillment provider of Merchandise you purchase.

We may, without your consent, share Personal Information collected through our Site with third-party providers who act for or on our behalf in providing the Site. We are  responsible for ensuring that third parties use, protect, share such Personal Information consistent with this Privacy Policy.

In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we may share Personal Information with third parties for the purpose of facilitating and completing the transaction. If such a transaction occurs, the successor organization’s use of your Personal Information will still be subject to this Notice and the privacy preferences you have expressed to us.

We may disclose your Personal Information to comply with laws, court orders or subpoenas. We may also disclose your Personal Information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Site; to enforce or apply our online Terms or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Communications with You

By registering for our Site, you consent to receive regular communications from us, including newsletters, alerts about your purchases, reminders to take certain actions, or details about new products and features.

We may send you promotional emails about our Site, or other materials that we believe may be of interest to you. If required by applicable law, we will obtain your consent before sending you marketing emails. You may unsubscribe from communications from promotional communications by clicking the link at the bottom of any promotional email, through your preferences on the Site, or by contacting us at customercare@isotericsapparel.com.

Your Choices

We respect your right to make choices about the ways we collect, use and share your Personal Information. Discussed above are choices you have about delivery of cookies to your computer through our Site. In addition, we will sometimes ask you to indicate your choices at the time we collect your Personal Information. For example, we may provide you with an opportunity to “opt in” or “opt out” of receiving certain communications from us. In addition, we include an “unsubscribe” link in electronic newsletters or promotional e-mails we send you, so that you can inform us if you no longer wish to receive such communications from us. When making a request under this section, we may ask you for additional information to verify your identity. We may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law.

Notice to European Union Residents

Our Site is only intended for use by US residents.  If you ignore this prohibition and choose to use our Site and are an individual residing in the European Union (“EU”) or Switzerland, we rely on several legal bases to process your Personal Information. These legal bases include where:

• The processing is necessary to perform our contractual obligations, such as to provide you with our Sites;
• You have given your prior consent, which you may withdraw at any time (such as for marketing purposes or other purposes we obtain your consent for from time to time);
• The processing is necessary to comply with a legal obligation, a court order or to exercise or defend legal claims;
• The processing is necessary for the purposes of our legitimate interests, such as in improving, personalizing, and developing our Sites, marketing new features or products that may be of interest, and promoting safety and security as described above.

If you have any questions about, or would like further information concerning, the legal basis on which we collect and use your Personal Information, please contact us by emailing customercare@isotericsapparel.com.

B. Rights Under the General Data Protection Regulation

If you are located in the EU or Switzerland, you have the following rights in respect of your Personal Information that we hold:

• Right of access. The right to obtain access to your Personal Information.
• Right to rectification. The right to obtain rectification of your Personal Information without undue delay where that Personal Information is inaccurate or incomplete.
• Right to erasure. The right to obtain the erasure of your Personal Information without undue delay in certain circumstances, such as where the Personal Information is no longer necessary in relation to the purposes for which it was collected or processed.
• Right to restriction. The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of that Personal Information.
• Right to portability. The right to portability allows you to move, copy, or transfer Personal Information easily from one organization to another.
• Right to object. You have a right to object to processing based on legitimate interests and direct marketing.

If you wish to exercise one of these rights, please submit a request to customercare@isotericsapparel.com. Before acting on your request, we may request additional information to verify your identity. Please note that we may be legally or contractually prohibited from acting on your request. For example, if a statute requires that we retain elements of your Personal Information or if your Sponsor expressly requires that we obtain consent before deleting Personal Information that it has provided to us. If this is the case, we will respond to your request with an explanation and, if applicable, additional steps you can take.

You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

We will respond diligently and appropriately to requests from DPAs about this Policy or compliance with applicable data protection privacy laws and regulations. We will, upon request, provide DPAs with names and contact details of the individuals designated to handle this process. With regard to transfers of Personal Information, we will (i) cooperate with inquiries from the DPA responsible for the entity exporting the data, and (ii) respect its decisions, consistent with applicable law and due process rights. With regard to transfers of data to third parties, we will comply with DPAs’ decisions relating to it and cooperate with all DPAs in accordance with applicable legislation.

To contact our designated Data Protection Officer, please send an email to customercare@isotericsapparel.com.

Notice to California Residents

California Consumer Privacy Act

We comply with the California Consumer Privacy Act (“CCPA”). If you are a resident of California, you have several additional rights available to you, including:

• The right to access your Personal Information;
• The right to obtain your Personal Information in a portable format;
• The right to have your Personal Information deleted from our databases; and
• The right to refuse us the right to sell your Personal Information;

If you would like to make any requests under the CCPA, please use email us at customercare@isotericsapparel.com.

We will provide a list of the categories of Personal Information, if any, disclosed to third parties during the immediately preceding calendar year for third-party direct marketing purposes, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email or postal address specified above. Please include “California Privacy Rights” in the subject line and in your request. You must provide us with specific information regarding yourself so that we can accurately respond to the request.

The Site collects the following categories of Personal Information from its users:

Personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.

Sale of Personal Information

We do not resell Personal Information that we collect from any consumer.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services.
• Provide you a different level or quality of goods or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or

However, we may offer and you may consent to receive certain incentives permitted by the CCPA. Any CCPA-permitted incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. You may revoke your consent to participate or receive such financial incentive at any time.

Access to Specific Information; Data Portability Rights.

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you: (A) the categories of Personal Information we collected about you; (B) the categories of sources for the Personal Information we collected about you; (C) our business or commercial purpose for collecting or selling that Personal Information; (D) the categories of third parties with whom we share that Personal Information; (E) the specific pieces of Personal Information we collected about you (also called a data portability request). If we sold or disclosed your Personal Information for a business purpose, we will provide you with two separate lists disclosing such sales or disclosures, identifying the Personal Information categories that each category of recipient purchased or otherwise obtained.

Deletion Rights

You have the right to request that we delete any of your own Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

An exception to your request may apply if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 etc.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: (A) provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and (B) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We do not recognize or respond to browser-initiated Do Not Track signals.

Children’s Information

You must be at least thirteen (13) years of age to access the Site or Sites. We do not knowingly request or collect Personal Information from any person under the age of 13. If a user submitting Personal Information is suspected of being younger than 13 years of age, we will require the user to close his or her account, and we will also take steps to delete the information as soon as possible. If you know of any individuals under the age of 13 using the Site, please email us at customercare@isotericsapparel.com so we can take action to prevent such access.

Even though we do not collect Personal Information from individuals under the age of 13, third parties may provide us with information about these individuals. For example, a Sponsor or the individual’s parent or legal guardian may provide us with such Personal Information. In the event we receive Personal Information about individuals under the age of 13, we will process, store, and disclose it consistent with all applicable laws.

Contact Isoterics

If you have any questions about this Notice or our privacy practices, please contact us either at customercare@isotericsapparel.com om.

Updates

We may add features and/or functionality to our Site or Site which may involve collecting, using, or sharing Personal Information in new ways. To make you aware of these changes, we may update or revise this Privacy Policy. Accordingly, we reserve the right to update or modify this Privacy Policy at any time, without prior notice, by posting the revised version of this Privacy Policy on our Site. Your continued use of our Site or Site after we have posted the revised Notice constitutes your agreement to be bound by the revised Privacy Policy.

Copyright © Isoterics Ltd., DBA Isoterics Apparel, 2020